Zenith Customer Interactive Center
P. O. Box 240007
201 James Record Road
Huntsville, AL 35824
ATTN: CIC Plasma Display, Building 3
Telephone number: 1-877-993-6484
This number is a toll-free number.
Follow the menu prompts when the call is answered.
Web address: www.zenithservice.com
Customer Interactive Center Hours of Operation:
7 a.m. – 8 p.m. CT Monday – Friday
8 a.m. – 5 p.m. CT Saturday
Closed Sunday
CONCERNING PIXEL FUNCTIONALITY: Your Plasma Display Panel contains about one million individual
pixels. Plasma displays typically contain a small number of pixels that do not function normally. Your
display has been inspected and is in compliance with manufacturer’s specifications, indicating that any
pixel defects do not affect the operation or use of your display.
READ YOUR OPERATING GUIDE CAREFULLY SO THAT YOU UNDERSTAND THE OPERATION OF YOUR
PLASMA DISPLAY PANEL AND HOW TO ADJUST THE CONSUMER CONTROLS.
IMPORTANT: Please fill out and mail in your Product Registration Card or go to www.zenithservice.com
to register your product online. This information allows Zenith to reach you promptly should we dis-
cover a safety or reliability problem that could affect you.
FOR SERVICE:
For warranty service information, please contact the Zenith Customer Interactive Center telephone
number listed below.
When calling for service, please have your product model number, serial number, and the date of pur-
chase or the date of original installation available.
If a replacement unit is required, under some circumstances you may be asked to provide a reserve
deposit to Zenith against a credit card number as surety for advanced shipment. Your credit card will
not be charged if you return the defective unit within 10 working days.
If a replacement unit is received, please use the carton and packaging from that unit in returning the
defective unit to Zenith.
Parts and service in accordance with the Zenith warranty are Zenith’s responsibility and will be pro-
vided without charge. Other service requirements will be at the owner’s expense. If you have prob-
lems in obtaining satisfactory warranty service, write or call Zenith Customer Interactive Center.
Service may be provided by independently owned and operated service organizations.
To assure proper credit and avoid unnecessary charges, you must obtain a Zenith Return Authorization
before returning any product to the Customer Interactive Center. Please contact the number below for
details.
Before you call for warranty service, check your operating guide – you may avoid a service call.
CUSTOMER ASSISTANCE NUMBERS:
To obtain customer assistance, product information,
or Dealer or Service locations
Call 1-877-9Zenith (1-877-993-6484)
Mon. – Fri. 7 a.m. – 8 p.m. CT
Sat. 8 a.m. – 5 p.m. CT
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